Terms and Conditions
General
• Please ensure all your billing, shipping and contact numbers are correct. Any changes must be updated.
• Once you approve of the condition of all items, your order is then considered accepted, and the sale is then final. Refunds or credits will not be issued after that point.
• All fees must be paid, either at the vet, online, over the phone or at our location prior to picking up or delivery of your pet.
• All products and services are subject to applicable sales tax
• Personal checks are accepted. There will be a 7-10 day waiting period before your pet begins their Aquamation journey.
• If a check is returned, a $30 returned check fee will be applied to your account and a secondary form of payment will be necessary to proceed.
• If for any reason a pet is withdrawn prior to it being Aquamated, all services rendered, and products generated must be paid for prior to the release of your pet.

Add-Ons and Accessories
• Additional paw prints, hair clippings, or any keepsake must be ordered prior to the pet being Aquamated. Orders for additional items may be requested within 36 hours of pickup. This time frame may be shorter or longer based on different circumstances.
• All paw prints are an accurate representation of your pet’s paw. They may have blemishes and or marks. We do not alter the paw in any way unless a reasonable request is made in advance
• While we make every effort to collect hair from short-haired pets, we cannot guarantee that it can be included with every keepsake option due to length limitations.
1. Pet Aquamation:
• Pets are weighed upon arrival at our facility, and pricing is based on that weight.
• Aquamated pets will be put in the size urn that best fits the volume of remains.
• Pet remains will not be returned in containers other than a Carlson Pet Memorial supplied container, including bags
• Orders can be modified at any point prior to the completion of the purchased items. Engraved urns and completed paw prints are not refundable once they are completed.

Delivery
• Deliveries will be made to the address provided. If an order is rerouted after leaving for delivery, an additional fee of $25–$50 will apply depending on the new location’s distance.
• If the delivery address is incorrect and we have validated the address’ accuracy, there will be an additional delivery charge if we attempt the delivery and it is returned. It will be $40 for the order to be delivered again.
• Orders will not be left unattended at your address unless prior arrangements are made. If so, you assume full responsibility for the condition of all delivered items. A photo of the delivery will be available on request for up to two weeks.
• We will contact you once your order is complete to schedule a delivery. If we are unable to reach you, we will continue attempting to make contact. But, for any reason we can’t reach you, the order will be held for a period of 60 days and then the remains will be returned to the earth. There will be no refund.
• Delivery delays may occur. If so, we will notify you and reschedule a new delivery date.
• Delivery drivers do not accept or carry cash. All cash transactions must be completed at our Aquamation Center. Drivers can accept Credit Card transactions.

Pick Up
• You will be contacted once the order is completed and is ready for pickup.
• Orders can be picked up at the Aquamation Center during normal business hours without an appointment.
• We will make every attempt to reach you to arrange pickup. If we are unable to reach you, we will hold the order for 60 days. After, that the remains will be respectfully returned to earth and no refunds will be issued.

Dignified Interment
• Payment terms may be modified only through a signed amendment to the agreement.
• The balance can be paid at any time.
• There is no interest charges attached to the Dignified Interment agreement.
• If a balance is still present at the time of the needed Aquamation, the balance must be paid prior to service.
• Dignified Interment agreements may be transferred to another pet or individual for a service of equal or lesser value. Only account credit, not refund, will be issued for services of lesser value; services of greater value will require payment of the difference before service. All
• Sales tax will be applied to all monthly payments.
• You may pay the balance of your Dignified Interment at any point.
• A non-refundable $25 administration fee is due at signing or with the first payment.
• If no payments are made for two consecutive years and no arrangements are made, the agreement will be voided and all funds forfeited.
• Once paid in full, the agreement remains valid for up to 50 years from the signing date.
• Payments become non-refundable 90 days after the agreement is signed.

For Assistance: 877-738-2782